TERMS & CONDITIONS
Jump to section:
Our objective is to make it enjoyable and easy for you to order your products from Pluvia at www.pluvia.co.uk so that we can ‘Brighten the Day’ and support our charity partners.
The Terms & Conditions contained in this document ("Terms & Conditions") apply to purchases made using these Services.
By using the services you are indicating your acceptance to be bound by these Terms & Conditions. They form a legal agreement between you and us and can only be amended with our consent. Any purchases you make are subject to these Terms & Conditions.
We reserve the right to change these Terms & Conditions from time to time without prior notice, provided that any such change will not affect any purchases you have made before the change is implemented. Your continued use of the Services shall signify your acceptance to be bound by the latest Terms & Conditions. Our most up to date Terms & Conditions are available at
Our Contact Details
Or use the contact form on our website www.pluvia.co.uk
We are currently open between 9am and 5pm, Monday to Friday. We aim to answer email enquiries within 24 working hours.
Products must have been purchased either on line at www.pluvia.co.uk or from one of our approved stockists listed on the website. Proof of purchase will be required.
We have taken reasonable steps to display as accurately as possible the colours and other detailing relating to our products. We cannot guarantee that the equipment you use to view the products will accurately reflect the colour of or detailing on the product delivered to you.
All products are subject to availability. In the unlikely event of supply difficulties we will contact you to discuss if you would like to wait for a restock or receive a refund. All refunds will be paid in GBP.
Any information regarding sizing of products is included as a guide only.
Ordering & Payment
This site has been designed to make ordering as easy and convenient as possible. Orders can be placed via our website 24/7 365 days a year.
All orders placed by you are an offer made by you and are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances. We also reserve the right to close your account for any reason and will not be liable to you or anyone else in those circumstances.
Acceptance of your order and the forming of a contract between us will take place when we despatch the products ordered to you, unless we have notified you that we do not accept your order or you have cancelled it in accordance with our below terms and conditions.
Please ensure that the full address including the postcode of the recipient is entered when ordering. We will not be held responsible for items that are not delivered due to incorrect details. No change can be made to the delivery address once the order has been dispatched.
Where delivery charges are displayed on screen, these are standard UK mainland delivery charges only (unless otherwise specified).
We will only despatch products ordered by you once payment has been authorised. Unless purchasing from our approved stockists, only electronic payment will be accepted.
Items purchased using our standard delivery will be sent via Royal Mail First Class Post. Please allow 1-5 working days for delivery. In the case of a delivery delay by Royal Mail please note that no action can be taken until 14 days from the dispatch date. If delivery has still not been made after this time either a replacement or refund will be given. As orders using our standard delivery are sent via first class Royal Mail we cannot deliver on Sunday or Bank Holidays.
Once delivered, the products ordered will become your property (provided they have been paid for in full) and your responsibility. Risk for loss and damage to products passes to you on delivery.
We do not currently offer worldwide shipping.
We hope you are satisfied with your Pluvia Product. However, if you are not completely satisfied with your purchase, you may return it within 30 days of receipt for an exchange or refund for the full product price.
Returned products must be returned unused and have their swing tags and packaging intact.
Please keep your order number or proof of purchase as it may be required to assist any after-sales queries.
Faulty or Damaged Products
Any damage caused by high winds or mistreatment of the product will not be considered a manufacturing fault or damage prior to despatch.
We will refund the purchase price together with the delivery charge for any product which is delivered in a damaged or faulty condition.
Alternatively, and at our discretion Pluvia will replace the product with the same, or a similar, product (subject to stock availability). Please contact us as firstname.lastname@example.org and we will confirm the returns procedure.
We reserve the right to refuse to issue a refund/replacement product and to recover the cost of the return delivery from you in the event that the product is found to have suffered damage after delivery or has been misused or used other than in accordance with the instructions or if the problem is as a result of normal wear and tear. We do ask that we are advised of damaged or faulty products as soon as possible and that they are returned to us promptly.
Nothing in this section or elsewhere in these Terms & Conditions or in our returns policy affects your statutory legal rights.
All prices are in pounds (£) sterling, inclusive of UK VAT (where applicable) and are correct at the time of publishing. Prices do, however, exclude delivery charges.
Delivery charges, where applicable, are clearly displayed when you view the products you have selected within your basket. Delivery charges will be added to the total amount due once you have selected a delivery service, upon which they are automatically calculated and added to your order.
In the unlikely event that the price of a product has been incorrectly advertised, we will contact you to ask whether you wish to proceed with the order at the correct price. If you are not happy to proceed, or we are unable to obtain your instructions, we will cancel the order. We will not be obliged to supply products at the incorrect price.
We reserve the right to change prices to meet future changes in VAT legislation.
We will not be liable to you where performance of any of our obligations is prevented or restricted by any circumstance or cause beyond our reasonable control.
You are responsible for the use you make of the products you order. To the extent not prohibited by law, we accept no liability for any loss which is not reasonably foreseeable or for any business loss (which includes but is not limited to loss of profits, contracts, goodwill, opportunity and other similar losses).
We accept liability for death or personal injury caused by our negligence that cannot, under English law, be excluded.